LoopLink/Firefox 19.0 PDF Issue

Friday, March 1, 2013

By, Doug Carruthers View Doug Carruthers's LinkedIn profile

In the latest release of the popular Firefox web browser, Mozilla introduced a new method of handling PDF files. Unfortunately, it doesn't seem to play nice with LoopLink project summaries.

If you use Firefox and you are having trouble saving your Project Summaries, try the following steps to correct the issue (we are assuming you have some form of Adobe Acrobat or Acrobat Reader installed):

  1. Open Firefox and click on Tools > Options
  2. Click on the Applications icon.
  3. In the search bar type 'pdf'. In the window below you should be presented with Content Type 'Portable Document Format (PDF)'
  4. In the Action drop down on the right, select 'Use Adobe Acrobat (in Firefox)'.
  5. Click 'OK'

This issue was brought to our attention by a user working in Firefox 19.0 on a Windows Vista machine. We were able to recreate the problem on Windows XP and Windows 7 with the same version of Firefox.

Update

This issue is not isolated to LoopLink Project Summaries. We have heard reports from users that other PDF files are also subject to this Firefox bug.

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